Shipping and Returns Policy

Thank you for shopping with Denfa Appliances. This Shipping and Return Policy outlines the terms and conditions relating to delivery, shipping, and product returns. By placing an order with us, you agree to the terms below.

Shipping Policy

Quick Delivery within Nairobi

• Nairobi CBD: Orders are delivered within 1 hour after confirmation, during business hours.
• Outside Nairobi CBD (within Nairobi): Delivery within 2 hours after confirmation, during business hours.
• Outside Nairobi: Delivery within 24 hours via our trusted courier partners.

Note: Delivery times are based on business hours, time of order and may vary depending on order volume, weather conditions or situations outside of our control. We’ll notify you of any delays.

Order Processing

• All orders are processed within 1 to 2 hours.
• We process and ship orders on weekends and public holidays, where possible.
• In the event of high order volumes or courier delays, processing or shipping may be extended. You will be notified accordingly.

Shipping Charges & Delivery Estimates

• Denfa Appliances offers free shipping within Nairobi for goods worth 100,000 and above for packages that can be ferried on motorbikes.
• Goods worth less than 100,000 shillings will be charged a fee which is less than Ksh 1,000 depending on the location.
• Shipping fees are calculated at checkout based on your location and package weight.
• Rates are subject to change, and the most current rates will always be visible during checkout.
• Delivery delays may occasionally occur due to unforeseen circumstances.

Delivery Locations

• We only ship within Kenya.
• No deliveries to P.O. Boxes. Please provide a specific and accessible location such as your apartment, office, home, restaurant, or petrol station.

Customs, Duties, and Taxes

• Denfa Appliances is not responsible for any additional charges such as customs duties, VAT, or taxes imposed by your local authorities.
• All such charges are the customer’s responsibility.

Damaged or Lost Shipments

• If your package arrives damaged or is missing, contact us immediately at info@denfaappliances.com.
• Keep all packaging materials and the damaged product to support your claim.
• Denfa Appliances is not liable for items lost or damaged in transit, but we will assist you in resolving such issues with the courier.

Return & Exchange Policy

We are committed to ensuring customer satisfaction. However, due to the nature of electronic products, we do not accept returns or exchanges unless the item is defective.

Defective Items

If you believe you have received a defective item:

• Contact us at info@denfaappliances.com with your order number, product details, and a description of the defect.
• You may also visit our shop for in-person assistance.

Return Requirements

• Returns must be made within 5 days of receiving the product.
• The product must be in its original condition, with all accessories, manuals, and packaging.
• Proof of purchase is required.

Once we receive the returned product:

• It will be inspected to verify the defect.
• You will be notified by call within a reasonable timeframe about the eligibility for a refund or replacement.

Refunds

• If approved, a refund will be issued via your original method of payment.
• Shipping and handling charges are non-refundable.
• The customer is responsible for the cost and risk of return shipping.

Exchanges

• We only replace items if they are defective or damaged.
• If approved, a replacement product will be sent to you at no additional cost.

Return Shipping

• You are responsible for the shipping costs and insurance of returned items.
• Denfa Appliances is not responsible for any loss or damage during return shipping.
• We recommend using a trackable courier service for all returns.

Additional Terms

• This policy applies only to products purchased directly from Denfa Appliances, either through our Website or at our physical store.
• For warranty-related issues, please refer to our Terms and Conditions, as warranties are provided by the manufacturer, not Denfa Appliances
• We reserve the right to refuse returns or exchanges that do not comply with this policy.

For further inquiries or assistance, please contact us at:

Shop Location: Platinum Plaza, Tom Mboya Street Nairobi Ground Floor, Shop G36/G37
Email: info@denfaappliances.com
Sales: +254728113602
Sales: +254 757 543543